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H2O Sensations is a family-owned Swiss company, registered in Geneva since 2005. However, H2O Sensations was born in July 2004 in the mind of JrMinardi. Data security, data storage, payments and confidentiality are among the values to which we attach the utmost importance. In fact, since 2004, all data relating to H2O Sensations has been stored in Switzerland at Infomaniak. Swiss company based in Switzerland.
Data encryption and storage
All data is encrypted via infomaniak with Sectigo using SSL protocol to protect all data related to personal and commercial information as well as means of payment exchanged between your computer and our servers. All site pages are secured with URL addresses beginning with https:// (where the "s" stands for secure), like https://www.h2o-sensations.com. Information is encrypted and therefore protected before being transferred over the Internet. This prevents anyone intercepting the data stream from decoding anything.
Payment and Invoicing
H2O Sensations has been working with PostFinance since 2004. It is therefore possible to make cash payments as well as bank transfers to H2O Sensations accounts with PostFinance.
As far as credit/debit card payments are concerned, we've had a few experiences with large institutions such as PayPal, Braintree and Sumup, but a number of problems led us to terminate all commercial relations with these establishments. The majority of debit and credit cards such as Visa, Mastercard, American Express, Postcard, Twint, Google pay and Apple pay are accessed via our partner Saferpay, also known as Six Payment and Worldline. On-site payment tools and a payment terminal are available at the depot.
Then there's the king of payments, cash. Cash is welcome and much appreciated. In fact, it's the only payment method that doesn't cost H2O Sensations anything. The amount paid remains in full for your H2O Sensations. Every transaction is accounted for and recorded, 99% of them are saved on the eshop.
Privacy
All your personal data (e-mail addresses, postal addresses, billing addresses, telephone numbers, orders, etc.) are strictly reserved for our use and will not be sold or passed on to other persons or companies. The use of your contact details is limited to the processing of your orders and information relating to our site and service. In the event that we need to share information about you, you will be consulted and given the opportunity to accept or refuse that we share some information about you. For example, you have purchased a particular type of boat and another customer would like to hear your opinion or try out your boat. H2O Sensations wouldn't exist without you, so you're very important to us. Your trust and feedback are paramount! The only people with access to customer information are management, the accounting department and the IT department. The only external parties with access to customer information are the various departments of the cantonal or federal administration. They can consult the information, but do not leave with it.